Policies

Security policy

When purchasing from The Wizard Trader, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. We use eWAY as our online secure payment gateway and their PCI DSS Compliance can be found here. No credit card details are ever stored on our website. Instead we use eWAY to store your credit card details securely. For some countries, you will be required to provide your address and this is used to validate your credit card by the payment gateway provider. If you make a purchase, we will link the transaction details and your IP address to your record, but all other information required to process your credit card is handled by eWAY. All transactions unless specified otherwise, are in Australian Dollars (AUD). The amount charged on your credit card will be at the rate that your bank converts Australian Dollars into local currency. There may be some fees that your bank charges on this conversion.

The PCI DSS, a set of comprehensive requirements for enhancing payment data security, was developed by the founding payment brands of the Payment Card Industry Security Standards Council, including American Express, JCB, MasterCard and Visa, to encourage the broad adoption of consistent data security measures around the world.

Our customer service policy - How we strive to serve you

The Wizard Trader is focused on treating our customers with the utmost respect. We will:

  • Respect your time
  • Respect and protect your privacy
  • Respect your right to disagree with us

We are committed to provide products and services that exceed your expectations. If they do not, then we will take appropriate steps to ensure we use straight forward methods of communications such as email and phone so you can choose how you wish to contact us.

Our refund and cancellation policy

When you purchase the software and data from us we expect it to work. If after 30 days the software and data you subscribe to are not to your liking, for whatever reason, you can cancel and we will refund you in full. No ifs, buts or maybes. (Your statutory rights at ACCC are here). After 30 days, it is solely at our discretion. Free versions will not be refunded. We will refund the money to you immediately you ask us to. (NB some credit cards providers take a few days for your refund to show up on your credit card statement.)

Our financial advice policy

The decisions that you make to trade equities and options are not our concern. We do not make recommendations or provide financial advice at all. The software and data service is provided to you as a tool only; and how you choose to use it is entirely your responsibility. You will need to register and accept our full terms and conditions as part of the purchasing process.

Our Limited Warranty and Liability policy

Our warranty policy and liability policy is described in full detail in the terms and conditions. In summary, the software and service is provided “as is” and without warranty of any kind, express or implied. This importantly includes the data services as the providers of the data also have similar terms and conditions. The use of the software/service is at the user’s sole risk. You do need to read and accept those terms and conditions.

Licensing and Trademarks

Trademarks and licensing are described in full in the terms and conditions.

How you can provide us with feedback

Please provide feedback directly to us via the feedback form on our website; on Facebook and on Twitter. We always welcome ways to improve our service.